Effective Date: June 2023
At Heritage Pet, we understand the importance of privacy and are committed to protecting the personal information of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us. By accessing or using our website, you agree to the terms of this Privacy Policy.
- Information We Collect: We may collect personal information from you when you visit our website or place an order. The information we collect may include:
1.1 Personal Identifiable Information:
- Full name
- Contact information (email address, phone number, mailing address)
- Payment information (credit/debit card details, billing address)
1.2 Non-Personal Information: We may also collect non-personal information such as your browser type, IP address, device information, and cookies to enhance your browsing experience.
- How We Use Your Information: We may use the collected information for the following purposes:
2.1 Order Processing and Fulfillment: To process and fulfill your orders, including payment processing, shipping, and delivery of products.
2.2 Communication: To communicate with you regarding your order, respond to inquiries, provide customer support, and send important updates or promotional offers.
2.3 Personalization: To personalize your experience, including displaying relevant product recommendations, advertisements, or marketing materials.
2.4 Analytics and Improvement: To analyze and improve our website, products, and services, based on aggregated and anonymized data.
2.5 Legal Compliance: To comply with applicable laws, regulations, or legal requests, and to protect our rights, property, or safety.
- Information Sharing: We may share your personal information with third parties in the following circumstances:
3.1 Service Providers: We may engage trusted third-party service providers to perform specific functions on our behalf, such as payment processing, shipping, or marketing. These service providers will have access to your personal information solely for the purpose of carrying out their services.
3.2 Legal Requirements: We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or safety, investigate fraud, or respond to a government request.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
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Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
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Your Rights: You have certain rights regarding your personal information, including the right to access, correct, or delete your information. If you wish to exercise these rights or have any questions or concerns about your privacy, please contact us using the information provided below.
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Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.
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Changes to this Privacy Policy: We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
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Contact Us: If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at [email protected]
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